Shipping Policy

CUSTOMER SERVICE

If an item is in stock, orders placed by 4pm ET are GUARANTEED to ship out next business day. In most cases items will be shipped out same day.
We ship all packages using UPS.

International Shipping & Delivery

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Tracking an Order

Simply log in to your account, click on the related order, click on “TRACK YOUR ORDER”

Cancelling an Order

Log into your account to cancel an order. If an order has already been processed, simply email contact@paolovistaclothing.com to cancel an order. Be sure to include sales order number.

Privacy & Security

We value your business and have taken the necessary precautions to protect your personal information. Your information is proprietary and will not be shared with or sold to any third parties.

Returns & Replacements

We make every effort to ensure your satisfaction. Should you be unhappy with your purchase, we will accept your unworn return for full credit of the price paid. To initiate a return, please contact our customer service department via email contact@paolovistaclothing.com within 30 days of your order to request an RMA # and Shipping Label.

For your purchase to qualify for a return the merchandise must be in new, unworn, unwashed condition, with all tags attached. We are not able to accept returns of worn, altered, or washed merchandise. Once we receive your return and verify that complies with above rules, we shall issue a credit to the same form of payment within 7 days. Please allow up to 10 business days from the date we issue your refund for it appear on your account, for more information contact your bank or credit card issuer for processing times.

Ordering

Ordering is quick and easy. Items can be quickly added to your shopping cart by clicking “ADD TO CART” while browsing different styles, or simply click on the image to learn more about the product. Our products are available in various colors and sizes, please double check your selections in your shopping cart prior to finalizing your order. Once confirmed, complete your order by utilizing our straightforward and secure checkout process. When you complete your order you will be sent a confirmation email, outlining your order details.

Pre-Ordering

If you pre-order an item, order will go on hold until the item becomes available, When the item/s become available you will recieve tracking info for your shipment.

Payment

We accept all major credit cards. If you are experiencing issues with your payment method, please double check your billing and credit card information. If the problem persists, please try another payment method or contact your bank or credit card issuer. Contact Info is Visvers Inc – 55 plaza road – lawrence ny 11559 – contact@paolovistaclothing.com